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Terms Of Service

🧾 FLOWFIIX TERMS OF SERVICE
Effective Date: November 3, 2025
Contact: flowfiix@proton.me
Website: https://www.flowfiix.com
1. Overview
FlowFiix (“we,” “us,” or “our”) provides AI-powered voice receptionist and automation services for small and local businesses (“Service”).
By purchasing, subscribing, or using our Service, you (“Client,” “you,” or “your”) agree to these Terms of Service (“Terms”).
If you do not agree, you must not use the Service.
2. Service Description
FlowFiix uses AI voice technology (powered by GoHighLevel, OpenAI, and other integrated vendors) to automatically answer calls, book appointments, and handle customer inquiries on behalf of your business.
You authorize FlowFiix to process inbound calls, capture caller data, and transmit scheduling details to connected systems such as Google Calendar or Wix Bookings.
3. Pricing and Billing
Plan Options
PlanMonthly FeeCalls IncludedOverage Rate
Standard Plan$349.99/month200 calls$1.00 per additional call
Pro Plan$499.99/month400 calls$1.00 per additional call
Each inbound call may last up to four (4) minutes.
Overage charges apply to calls beyond the included monthly limit and are calculated at the end of each billing cycle.
Setup Fee
A one-time, non-refundable $50 setup fee applies to all new accounts.
This fee covers AI configuration, call setup, and onboarding.
Billing Cycle
  • Payments are processed automatically each month through Stripe.
  • Overage fees are calculated at month-end and charged automatically using your payment method on file.
  • You authorize FlowFiix to collect all applicable subscription and overage charges via Stripe.
4. Cancellations and Refunds
  • You may cancel your subscription anytime by emailing flowfiix@proton.me.
  • Cancellations take effect at the end of the current billing cycle.
  • Setup fees and prior monthly payments are non-refundable.
  • Refunds are only issued in cases of verified billing error.
  • Filing a Stripe chargeback for a valid subscription violates these Terms and may result in account termination and recovery of funds.
FlowFiix may offer access to a Stripe customer portal for self-service billing and cancellation management if enabled.
5. Client Responsibilities
You agree to:
  • Provide accurate and current business details, hours, and booking information.
  • Maintain an active payment method for all billing.
  • Use the Service for legitimate business purposes only (no spam, telemarketing, or illegal use).
  • Ensure your call forwarding and calendar integrations remain functional.
FlowFiix may suspend or terminate service for misuse or non-payment without refund.
6. Call Usage and Overage Tracking
FlowFiix measures inbound call volume and duration solely to calculate usage and applicable overages.
You will be billed $1.00 per call beyond your included plan limit.
Usage totals reset monthly.
You may request usage reports or call summaries by contacting flowfiix@proton.me.
7. Service Performance
FlowFiix depends on third-party providers (GoHighLevel, OpenAI, Stripe, Google, ElevenLabs, etc.).
While we strive for reliability, temporary interruptions or outages may occur.
Such events do not entitle refunds or credits.
8. Data Handling and Privacy
We collect limited business and call data required to operate your AI receptionist.
Information may include caller ID, call transcripts, appointment times, and usage logs.
All data is processed securely and handled in accordance with our Privacy Policy.
FlowFiix does not sell or share your data outside of the service ecosystem.
9. Limitation of Liability
To the fullest extent permitted by law:
  • FlowFiix is not liable for indirect, incidental, or consequential damages, including lost profits or missed calls.
  • Our total liability for any claim shall not exceed the amount paid in the previous 30 days of active service.
  • You agree to indemnify and hold harmless FlowFiix and its partners from any claim arising from your misuse of the Service.
10. Modifications
We may update pricing, plan structure, or these Terms at any time with 30 days’ notice via email or website update.
Continued use after notification constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA.
Any dispute shall be resolved exclusively in Pennsylvania state or federal courts.
12. Contact
📧 flowfiix@proton.me
🌐 https://www.flowfiix.com
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